Genaral
What services does MiWayz offer?
MiWayz offers ride-hailing and food delivery services at the moment, with more services planned in future.
How do I download the app?
We are planning to launch our apps in Q3-Q4 2025. You will be able to download the apps from Apple App Store or Google Play Store afterwards.
Is MiWayz available in my location/country?
MiWayz will be initially available in Colombo, Sri Lanka, with more cities and countries planned for the future.
Is MiWayz free to use?
Yes, the app is free to download and use. However, charges apply for bookings or deliveries
Passengers
How do I book a ride?
Open the app, select the “Ride” section, enter your pickup and drop-off locations, choose your vehicle type, and confirm your booking.
Can I schedule a ride in advance?
Yes, you can schedule rides for a later time for select vehicle types “Pre-booking” feature.
How are fares calculated?
Fares are calculated based on distance, time, and traffic conditions, including any applicable surcharges.
What types of vehicles are available?
MiWayz offers a range of vehicles from Tuk-Tuks, Mini Cars, Sedans and Vans
Can I track my ride in real-time?
Yes, you can track your driver’s location and estimated arrival time in the app.
What should I do if I leave something in the taxi?
Please get in touch with our support team via hotline.
How do I order food?
Select the “Food Delivery” option, choose a restaurant, add items to your cart, and place your order.
What payment methods are accepted?
We accept Cash, Credit/Debit Cards and In-App wallets.
What should I do if my payment fails?
Retry the payment or use a different method. Contact customer support if the issue persists.
How can I contact customer support?
You can reach our support team through the hotline or email us at support@miwayz.com.
What should I do if the app isn’t working correctly?
Try restarting the app or updating it to the latest version. If the issue continues, contact customer support.
Can I track my food order?
Yes, you can track your order from preparation to delivery in real time.
What happens if my food is delayed?
If your food is delayed, you’ll receive updates in the app. You can also contact customer support for assistance.
Can I cancel my food order?
Yes, orders can be cancelled before the restaurant begins preparing the food. Cancellation charges may apply.
What do I do if there’s an issue with my order?
Please get in touch with our support team via hotline.
How do I create an account?
You can sign up using your mobile phone number or social media accounts.
How do I update my profile information?
Go to the “Profile” section in the app to update your details
How do I add or change my payment method?
Visit the “Payments” section in the app to manage your payment options.
Are my payment details secure?
Yes, MiWayz uses secure encryption protocols to protect your payment information, which are supported by leading payment vendors and banks.
How do I report a problem with a driver or delivery person?
Please leave feedback in the trip history section for the specific trip or the order.
Can I provide feedback about my experience?
Yes, we would love to hear them! Please send us an email to feedback@miwayz.com
Driver
What is the MiWayz Driver App?
The MiWayz Driver App allows drivers to accept ride or delivery requests, manage bookings, and earn money by providing taxi or delivery services.
How do I register as a driver?
Download the MiWayz Driver App, complete the registration process, upload the required documents, and be present on the vehicle inspection and verification appointment date. Your account will be activated after verification.
What documents are required for registration?
Your trip history will be shown in the app, and you can view your current balance in the Wallet section.
How do I log in to the app?
Use the login phone number you set up during registration and verify the OTP to access the app.
How can I check my earnings?
Your trip history will be shown in the app, and you can view your current balance in the Wallet section.
How do I get paid?
You can withdraw any positive balance in the Wallet section once a day to your connected bank account.
How do I accept a ride or delivery request?
By tapping the Accept button within the stipulated time
What happens if I miss a request?
Missing a request won’t penalize you immediately, but consistently ignoring requests may affect your rating or account status.
Can I see the customer’s location before accepting?
Yes, the app shows the pickup location and estimated drop-off distance before you accept a request.
How do I navigate to the customer’s location?
You can switch to Google Maps navigation by tapping the button shown on the screen after accepting a ride.
Are there any deductions from my earnings?
Based on your account type and region, you will be charged a subscription or per trip commission.
When will I receive my payment?
Payment withdrawn will be credited to your account instantly.
